FAQ

We specialize in safe, reliable baby essentials across all stages of early childhood. Our product range includes:

• All Terrain Running gear
• Baby Car Seats (including I-Size and Isofix models)
• Nursery furniture (Cot Beds, Cribs, Changing Stations)
• Travel solutions (Strollers, Carriers, Compact Travel items)
• Comfort products (Blankets, Bouncers, Rockers & Swings)
• And hundreds of other carefully selected baby essentials

We offer car seats for every age group marked clearly as “From Birth” for newborns or by weight/height specifications. Our I-Size car seats meet the latest safety standards, and all product pages include detailed sizing guides. When in doubt, email our parenting-experts at [email protected] for personalized advice.

We provide two parent-friendly shipping methods:

1. Standard Shipping ($12.95 via DHL/FedEx): 10-15 day delivery with door-to-door tracking
2. Free Shipping (orders over $50 via EMS): 15-25 day delivery with the same careful packaging

All orders are processed within 1-2 business days with protective packaging designed specifically for baby products.

We recommend ordering 3-4 weeks before your due date to account for delivery time and any unexpected needs. Our Chicago-based team prioritizes careful handling of these critical items.

We ship worldwide except certain Asian territories (due to customs restrictions) and remote areas without reliable courier service. During checkout, our system will automatically confirm if we can deliver to your address.

We offer a 15-day return window from delivery date because we understand babies grow fast! Most items can be returned by contacting us at [email protected] for prepaid return labels. Refunds are processed within 3 business days of receipt.

Note: For safety reasons, car seats may have special return conditions.

We take extra care in packaging all baby gear, but if damage occurs, email us immediately at [email protected] with photos of the damage. We’ll arrange a replacement or refund and work with our logistics partners to prevent future issues.

We accept all major credit cards: Visa, MasterCard, JCB, as well as PayPal for secure checkout. All transactions are encrypted for your protection.

Absolutely! We use industry-standard encryption and never store your full payment details on our servers. You can shop with confidence knowing your baby’s essentials are coming from a secure source.

Our parenting-experts-turned-customer-service team is available via email at [email protected]. We typically respond within 24 business hours and can help with product selection, order status, or any other questions about your baby essentials.

From our Chicago-based facility at 2094 Oakmound Drive, we combine:

• Parent-tested baby products
• Safety-conscious packaging and delivery
• Transparent processes (no hidden costs!)
• Understanding that parenting needs change quickly

Every aspect of our service—from product selection to delivery—is designed with your family’s safety and convenience in mind.