At Baby Products Series, we understand that choosing the perfect baby gear—from car seats to nursery furniture—is as important to you as it is to us. While we strive to provide detailed product information to help you make the right choice, we also want you to feel completely confident in your purchase. If for any reason you’re not satisfied, our hassle-free returns policy is here for you.
Our Return Promise
We accept returns within 15 days of receiving your order for most products, provided they are in original condition with all tags attached and packaging intact. Your satisfaction is our priority, just like the safety of our baby products.
Important Exceptions
For safety and hygiene reasons, we cannot accept returns on:
- Opened or used car seats (including I-Size car seats, Child Car Seats, and Baby Car Seats)
- Personal care items that have been removed from original packaging
- Custom or special order items like personalized blankets/quilts
- Products with missing safety components (e.g., Isofix Bases without all original parts)
Please note: All car seats must be returned uninstalled and with all original tags and manuals to be eligible for return.
Easy Return Process
Step 1: Initiate Your Return
Within 15 days of delivery, email our customer care team at [email protected] with:
- Your order number
- Product name(s) you wish to return
- Reason for return
- Whether you prefer an exchange or refund
Step 2: Receive Return Authorization
Within 24 business hours, we’ll email you:
- Return authorization number
- Shipping instructions (including whether return shipping is prepaid)
- Any special packaging requirements (especially important for large items like Cot Beds or Double Tandem Strollers)
Step 3: Package & Ship Your Return
Please repackage items securely in their original packaging whenever possible. For fragile items like Changing Stations or Cribs, we recommend additional padding.
Step 4: Receive Your Refund or Exchange
Once we receive and inspect your return:
- Refunds: Processed within 3-5 business days to your original payment method (Visa, MasterCard, JCB, or PayPal)
- Exchanges: Shipped via your original shipping method (unless otherwise requested)
Note: International refunds may take 7-10 business days to appear in your account due to bank processing times.
Return Shipping Information
Return shipping costs vary based on your original shipping method and reason for return:
| Scenario | Return Shipping Responsibility |
|---|---|
| Defective/wrong item received | We provide prepaid return label |
| Change of mind (U.S. customers) | Customer pays return shipping ($12.95 for standard items) |
| Change of mind (International customers) | Customer pays actual return shipping costs |
| Large items (Cot Beds, Furniture) | Case-by-case basis – contact us first |
Exchange Policy
We happily exchange most items within 15 days of delivery. For exchanges:
- Product must be in new, unused condition
- Original packaging must be intact
- Price differences will be charged/refunded as applicable
Popular exchange requests include sizing changes for Blankets/Quilts or color preferences for Bouncers, Rockers & Swings.
Damaged or Defective Items
If you receive a damaged or defective item (like a Car Seat Accessory with missing parts):
- Contact us within 48 hours of delivery
- Include photos of the damage/defect
- We’ll arrange for replacement or refund at no additional cost
Safety First
If you suspect a safety issue with any of our products (particularly Car Seats or Baby Walkers & Entertainers), please stop using the item immediately and contact us at [email protected]. Your family’s safety is our top concern.
Still Have Questions?
Our parenting-experts-turned-customer-service team is here to help with any return questions about your All Terrain Running stroller, Compact Travel gear, or nursery essentials.
Contact us at [email protected] or call us during business hours at
.We typically respond within 24 business hours—because we know parenting doesn’t wait for business days!